May 20, 2010
Customer relations and public relations are very, very similar. Really, the only difference is that PR is meant
to reach a general population, whereas in customer relations, the population has greater definition – your customers!
The core mission of both is to keep your audience engaged, informed and happy.
Recently, I had dinner at one of my all-time [...]
February 12, 2010
Don’t know about HAPPO? Click here!
Calling all Washington, DC, (and Maryland and Virginia) PR pros, agencies, and job-seekers!
With a MAJOR thanks to Amanda Miller Littlejohn and Margie Newman we are proud to announce:
The First Ever DC HAPPO HOUR!!
Margie was very kind to allow us to join in with the DC Flacks February Meetup event [...]
February 10, 2010
Several reports have linked the current weather pattern that has dumped over 50 inches of snow over parts of the Mid Atlantic region to a familiar enemy…EL NINO!!!
Do you remember El Nino?
February 8, 2010
Mike and Marisa Digging Out After the Snow
After a record-setting storm dumped over 30 inches in and around Washington, DC., my beautiful wife and I attempted to dig our car out of our back alley driveway. The results? Well…see for yourself…
Looking LIVE at DC’s #Snowpocalypse2 in my front yard in Columbia Heights!
December 22, 2009
Customer service is the center of business. Treat your customers well and they will be happy, thus, in theory, become repeat and loyal customers.
Sounds fairly basic, right?
And yet, here I am, waiting for the DC Water Authority…for a second straight day. Let me timeline this out for you, and hopefully give businesses a how-not on [...]